Customer Centricity Module synopsis As the competitive landscape flattens out in terms of product differentiation and cost differentiation, the one area where companies can standout and win, is in Service. Customer Centricity is the culture and practice of putting your customer at the core of your business, and providing them with the best experience at all touchpoints. In the first part of the module, we look at 9 powerful practices of successful service-focused companies from diverse industries, to consistently achieve high customer satisfaction. We then explore 5 real examples of guerilla servicing; simple, fast and cost-effective examples of winning over your customers. The module finishes with cross-sharing and development of real improvements in customer service which can be immediately implemented back at work. Module Outcomes - Enhanced customer loyalty, repeat sales and customer spend / lifetime value. - Development of a healthy, holistic and lasting culture of great service across your organization. VIEW PRICES!